Question 1

What is knowledgebase software?

Accepted Answer

Knowledgebase software is a tool for creating and managing a central repository of information, like FAQs and guides, allowing customers and employees to find solutions independently, thus improving efficiency and customer satisfaction.

Question 2

Can knowledgebase articles be automatically suggested to users?

Accepted Answer

Yes, knowledgebase articles can be automatically suggested to users through AI or search features in helpdesk software. These suggestions are based on user queries or previous interactions, helping them quickly find relevant solutions.

Question 3

Does a knowledgebase help reduce the number of support tickets?

Accepted Answer

Yes, a knowledgebase helps reduce support tickets by providing customers with self-service options like FAQs and guides, allowing them to resolve common issues independently. This reduces the need for direct support interaction.

Question 4

Is the Yorodesks's knowledgebase accessible to customers and agents?

Accepted Answer

Yes, Yorodesk’s knowledgebase is accessible to both customers and agents. Customers can use it to find self-help resources, while agents can manage and update the content to ensure it remains relevant and helpful.