Question 1

What is SLA software?

Accepted Answer

SLA software helps businesses track and manage service expectations, ensuring that teams meet agreed-upon response and resolution times. It automates reminders, monitors compliance, and generates reports to improve service delivery and customer satisfaction.

Question 2

What are the 3 types of SLA?

Accepted Answer

The three types of SLAs are Customer-based (covering all services for a specific customer), service-based (covering a specific service for all customers, and Multi-level (covering different services for various customer groups).

Question 3

Does YoroDesk offer real-time SLA tracking?

Accepted Answer

Yes, Yorodesk offers real-time SLA tracking, allowing businesses to monitor response and resolution times as they happen. This feature helps ensure that SLAs are met promptly and provide visibility into ongoing performance, enabling timely interventions if needed.

Question 4

Can multiple SLAs be managed for different customer tiers in Yorodesk?

Accepted Answer

Yes, Yorodesk allows you to manage multiple SLAs for different customer tiers. This feature enables businesses to set different response and resolution times based on customer priorities, ensuring that service expectations are tailored according to each tier's requirements.